PRIVACY POLICY

Last Updated: [11/17/2025]

This Privacy Policy explains how Seattle Menopause Doula (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, schedule services, communicate with us, or participate in any of our offerings.

Although we are not a HIPAA-covered entity and our services do not constitute medical care, we take your privacy seriously and use security practices designed to protect sensitive personal and health-related information. Please note: We do not collect health information through our website. Any health-related information is provided by clients later in the intake process through secure, non-website channels.”

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

  • Contact information: Name, email address, phone number, mailing address.

  • Scheduling information: Appointment dates, session type, and related preferences.

  • Health and wellness information (if you choose to provide it): Symptoms, concerns, goals, medications, or other information shared through intake forms, questionnaires, or during sessions.

  • Payment information: Processed securely by our third-party payment processor; we do not store your credit card number.

  • Communications: Emails, messages, or notes exchanged between you and us.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device type

  • Pages visited

  • Cookies or similar tracking technologies

We do not use this information to personally identify you.

2. Cookies and Tracking Technologies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

·      These necessary and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.

·      These analytics and performance cookies are used on this website, as described below, only when you accept them via our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

 

You may disable cookies in your browser settings. Doing so will not impact your ability to use most of our site.

We do not use cookies for targeted advertising.

3. Website Analytics and Data Collection

This website collects personal data to power our site analytics, including:

·      Information about your browser, network, and device

·      Web pages you visited prior to coming to this website

·      Your IP address

This information may also include details about your use of this website, including:

·      Clicks

·      Internal links

·      Pages visited

·      Scrolling

·      Searches

·      Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

4. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Communicate with you about appointments, follow-up, or resources

  • Send newsletters or updates (only if you opt in)

  • Process payments via our secure processor

  • Maintain internal records for scheduling, communication, and business operations

  • Comply with legal obligations if required

We do not sell or rent your personal information to third parties.

5. How Information Is Shared

We do not share personal or health information except in the following situations:

5.1 With Your Permission

If you ask us to communicate with another provider or individual, we will only do so with your explicit written consent.

5.2 Service Providers (Third-Party Platforms)

We use third-party vendors for website hosting, scheduling, payment processing, and secure document storage. These providers may process data on our behalf but are not permitted to use your information for their own marketing or purposes outside service delivery.

Typical providers may include:

  • Website hosting platforms- (e.g., Squarespace)

  • Scheduling platforms (e.g., Acuity)

  • Payment processors (e.g., Square, Stripe or PayPal)

  • Cloud storage or document tools (e.g., DropBox, Google Workspace)

  • Email newsletter services

We select reputable providers and review their security practices.

5.3 Legal Requirements

We may disclose information if required by law, such as:

  • Risk of harm to self or others

  • Court order or lawful process

  • Suspected abuse or neglect of a minor, elder, or vulnerable adult

6. How We Protect Your Information

Although we are not legally required to follow HIPAA, we use privacy and security practices similar to HIPAA settings, including:

  • Encryption (in transit and/or at rest) provided by our software tools

  • Password-protected documents for sensitive information

  • Storage of client intake forms and session notes on an encrypted, password-protected external hard drive

  • Two-factor authentication on accounts that store client data

  • Limited-access folders for intake forms and session notes

  • Avoiding email transmission of sensitive information whenever possible

  • Secure video platforms with meeting passwords and waiting rooms

  • Only collecting information that is reasonably necessary for services

No system can ever guarantee 100% security, but we take reasonable and industry-standard steps to protect your data.

7. Your Choices and Rights

You have the right to:

  • Request access to the information we hold about you

  • Ask us to correct or update your information

  • Request that we delete certain information, subject to business or legal requirements

  • Withdraw consent for receiving newsletters or other communications

To make a request, contact us at: denise@seattlemenopausedoula.com.

8. Data Retention

We retain personal and health information only as long as reasonably necessary for:

  • Business records

  • Providing services

  • Legal or accounting obligations

You may request deletion at any time, and we will delete information unless retention is required for legitimate business purposes.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from individuals under the age of 18.

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those third-party sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is used or protected, contact us at:

Seattle Menopause Doula
Denise@seattlemenopausedoula.com

Or

Seattle Menopause Doula

PO Box 257 PMB 11653

Olympia, WA 98507-0257